FAQs

My Order

• Wrong address

  • Oh no! If you realize that you entered the wrong address on checkout let us know immediately. We can only guarantee updates until 12pm CST the day your send is set to go out, after that, we will try our best to get it updated through USPS but cannot guarantee address changes. We are not held responsible for anything that leaves with incorrect information (eg. wrong address or recipient name).

• My delivery date isn’t available!

  • We take orders until 5pm CST for next day delivery if we are able. We do sometimes sell out for different days due to many different factors, so we recommend ordering ahead of time to ensure your date is available!

• I placed my order weeks ago, how is it delayed?!

  • We send orders out no later than a week! Unfortunately, placing your order early doesn’t give your package priority, all orders being shipped for a certain delivery date (either placed weeks ahead of time or minutes before 5pm CST) leave our facility at the same time with the same priority overnight shipping. If you have experienced any delays in your shipping, reach out to us feelseensign@gmail.com) and we’ll do what we can to make it right!

Shipping

• Do you ship to other countries?

  • We are currently only shipping throughout the contiguous US but keep checking back because we have other areas of the world in mind. Let us know where you live and would like to see FS and we’ll work hard to make it happen.

• Does it the package come with a receipt?

  • We assume every order placed is a gift (even if it’s not!). We never include any billing information. Your receipt is your confirmation email.
    
    

Code of Conduct

Here at Feel Seen, we invite you to participate in our Code of Conduct, which lays out our expectations for engagement with our customers and community members throughout the FS experience. It’s our mission to help people feel seen, known and loved through our products and it’s our hope that you too would remember that real, genuine team members are on the other side of your emails, products, and services. 

Be friendly – We lead with compassion, empathy, and understanding.

Be respectful – Many things are out of our control and do our very best to rectify situations when possible. We keep this mind when communicating and strive to assume the best with all parties involved.

Be genuine – We love uniqueness and never want to suppress it! We hope that you feel welcome here and find a sense of home and belonging. 

We’re so glad you’re here.